How to Apply: Back Office Support for Amazon Delivery at Torero Global Outsourcing Corp. — Comprehensive Career Guide
Career Overview: High-Demand E-Commerce Operations & Logistics Support Role
Are you looking to break into the fast-paced, high-growth e-commerce logistics sector in Metro Manila? Torero Global Outsourcing Corp., a dynamic business process outsourcing provider based in the bustling tech hub of Eastwood City, Quezon City, is actively recruiting for the position of Back Office Support Agent – Amazon Delivery (Driver Support Specialist).
This full-time, onsite role bridges customer service, real-time fleet operations, and data tracking to support Amazon Delivery Associates (DAs) in the United States. As part of the back-office dispatch and driver support network, you will serve as the primary operational link for drivers in the field—troubleshooting delivery roadblocks, monitoring route safety, and keeping logistics operations running without a hitch.
This complete, human-written guide details everything you need to know about the position, from compensation and shift schedules to a step-by-step application strategy designed to help your resume stand out in the applicant tracking system.
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| Back Office Support for Amazon Delivery at Torero Global Outsourcing Corp. |
Compensation Package, Shift Schedules, & Location Perks
Torero Global Outsourcing Corp. offers a competitive compensation package and a unique shift schedule designed to support work-life integration.
1. Financial Compensation & Pay Structure
Monthly Base Pay Range: ₱20,000 to ₱27,500 PHP per month, depending on prior call center, BPO support, or logistics auditing experience.
Employment Classification: Full-Time Freelance / Contracted BPO Professional.
Night Shift Incentives: Standard night differential pay applies for graveyard hours aligned with North American business hours.
2. Schedule & Work Setup
Compressed Workweek: Enjoy a 4-day work schedule paired with 3 consecutive days off every week, giving you extended personal time to rest and recharge.
Shift Timing: Graveyard / Night Shift (shifting operational schedule based on real-time client needs and US time zones).
Work Location: 100% Onsite at the Eastwood, Quezon City, Metro Manila facility—a vibrant hub surrounded by dining, shopping, and public transit options.
Core Responsibilities & Daily Operations
As a Back Office Support Agent for Amazon Delivery, your primary goal is to maintain seamless communications between field drivers, warehouse leads, and central logistics systems.
1. Real-Time Operations & Route Monitoring
Dashboard Tracking: Utilize advanced operational logistics dashboards to track driver locations, route completion progress, and package drop-off metrics in real time.
Exception Handling: Troubleshoot immediate delivery exceptions, including access code failures, missing parcels, damaged goods, or incorrect recipient addresses.
Driver Communication: Provide real-time voice and text guidance to Delivery Associates to ensure packages are successfully delivered on time.
2. Safety Enforcement & Asset Tracking
Safety Alert Monitoring: Oversee telematics and safety dashboards to catch real-time driver alerts (e.g., hard braking, distracted driving, or speeding) and log compliance events.
Equipment & Vehicle Audits: Maintain meticulous digital logs of equipment check-outs and check-ins, including handheld scanners, mobile devices, keys, and delivery vans.
3. Administrative Work & Shift Execution
Shift Transitions: Complete detailed "Day Start" setup tasks and end-of-shift "Closer" checklists to ensure smooth handoffs between outgoing and incoming teams.
Timekeeping Compliance: Verify that all active drivers are properly logged into required performance and safety applications prior to launching their routes.
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| Back Office Support for Amazon Delivery at Torero Global Outsourcing Corp. |
Qualifications & Candidate Profile
To pass HR screening at Torero Global Outsourcing Corp., candidates should demonstrate strong administrative, analytical, and communication capabilities:
Support Experience: Prior experience in a call center, customer service representative (CSR) role, or back-office BPO environment is highly advantageous.
Multitasking Ability: Capacity to manage live calls or chat sessions with drivers while simultaneously updating digital reports and tracking software.
Attention to Detail: Precision in tracking package statuses, logging equipment defects, and documenting safety incidents.
Communication Skills: Excellent spoken and written English skills to convey clear instructions quickly to drivers on the road.
Problem-Solving Mindset: Resourcefulness when faced with sudden delays, route disruptions, or app crashes.
Work Eligibility: Must have full legal authorization to work in the Philippines.
Step-by-Step Guide: How to Apply Online
Follow this simple, step-by-step roadmap to make sure your application gets fast-tracked by the recruitment team:
Step 1: Optimize Your Resume with Target Keywords
Before submitting your resume, tailor your experience to match BPO logistics keywords.
Header & Details: Include your legal name, active phone number, email address, and explicit mention of your location in or near Metro Manila.
Core Skills Section: Explicitly feature terms like Logistics Support, Back Office Operations, Real-Time Fleet Tracking, Route Troubleshooting, Telematics Monitoring, Customer Service, and Shift Reporting.
Highlight BPO/Logistics Experience: Briefly summarize past BPO, call center, or administrative roles, emphasizing accuracy, attendance, and multitasking abilities.
Step 2: Prepare Your Responses for Employer Screening Questions
When submitting your application on the career portal, respond clearly to the required screening questions:
1. Which statement best describes your right to work in the Philippines?
Strategy: Select "I am a Filipino citizen" or confirm that you possess full legal authorization to work in the country without sponsorship.
2. How many years' experience do you have as a Support Representative?
Strategy: State your total years in customer support, technical support, or back-office operations. If you are an entry-level candidate, highlight relevant academic or administrative experience.
3. Which of the following types of qualifications do you have?
Strategy: Select your highest completed level of education (e.g., High School Diploma, Vocational Diploma, College Undergraduate, or Bachelor's Degree).
Step 3: Complete and Submit the Application
Portal Submission: Upload your updated CV via the official job listing platform.
Interview Readiness: Keep your phone nearby and regularly check your email inbox (including spam/junk folders) for interview invitations or assessment links from Torero Global Outsourcing Corp.
Summary Overview Table
| Feature | Job Details |
| Position | Back Office Support - Amazon Delivery |
| Employer | Torero Global Outsourcing Corp. |
| Location | Eastwood, Quezon City, Metro Manila (Full Onsite) |
| Salary Range | ₱20,000 – ₱27,500 per month (PHP) |
| Work Schedule | 4 Working Days / 3 Days Off (Graveyard/Night Shift) |
| Industry | Customer Service / Call Center / Logistics Support |
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| Back Office Support for Amazon Delivery at Torero Global Outsourcing Corp. |
⚠️ Job Seeker Safety & Security Protocol
When applying for remote or BPO positions in the Philippines, protect your personal and financial security:
Zero Fee Policy: Legitimate employers like Torero Global Outsourcing Corp. will never ask job applicants for registration fees, placement charges, or processing payments.
Protect Financial Details: Never reveal your personal bank account numbers, credit card details, or online banking passwords during any stage of the job recruitment process.
Verify Employer Contact: Ensure all communications are conducted through official company channels, recognized job portals, or verified corporate email addresses.
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